Shift Leader: Empower Retail Team, Flexible Hours

Tesco UK; Bury; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to supervise store operations and deliver outstanding customer service on a fast-paced retail floor. You will lead the team, coordinate across departments and act as the store's day-to-day point of contact for operational queries.

The role emphasizes strong communication, team motivation and a commitment to inclusive service. A flexible approach to hours and a focus on continuous improvement are expected.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• A strong role model with a passion for delivering great service and meeting customer needs.
• Build positive, long-lasting relationships to create an inclusive, supportive team.
• Clear communicator who keeps the team well informed.
• Natural leader who motivates and inspires high performance.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Working across all areas of the store and with colleagues as the go-to person for daily operational queries.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve customers, communities and the planet a little better every day.
• Confidently leading the store in the Manager's absence.

Skills

Team leadership

Communication

Customer service

Job description

Tesco UK is seeking a Shift Lead to supervise store operations and deliver outstanding customer service on a fast-paced retail floor. You will lead the team, coordinate across departments and act as the store's day-to-day point of contact for operational queries.

The role emphasizes strong communication, team motivation and a commitment to inclusive service. A flexible approach to hours and a focus on continuous improvement are expected.