Shift Leader: Inclusive Team, Great Service, Flexible Hours

Tesco Retail; Worcester; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco is seeking a Shift Lead to guide store operations and deliver outstanding customer service. You will lead the team, coordinate across departments and respond to daily store needs, ensuring smooth, friendly and efficient service for customers.

The role requires strong leadership, excellent communication and a proactive mindset to drive performance while remaining flexible to changing store priorities and shifts.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Strong communications and guest service focus.
• Willingness to be flexible and adapt to change.

Responsibilities

• Lead the store team to deliver great customer experiences.
• Work across all store areas and with colleagues to handle day-to-day queries.
• Coach colleagues, provide feedback and role-model exceptional service.
• Act as a confident store leader in the manager's absence.
• Build positive, inclusive relationships to support team performance.

Skills

Team leadership

Customer service

Communication

Adaptability

Job description

Tesco is seeking a Shift Lead to guide store operations and deliver outstanding customer service. You will lead the team, coordinate across departments and respond to daily store needs, ensuring smooth, friendly and efficient service for customers.

The role requires strong leadership, excellent communication and a proactive mindset to drive performance while remaining flexible to changing store priorities and shifts.