Shift Leader: Flexible Hours & Great Customer Experience

Tesco Retail; Bathgate; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Retail in Bathgate is recruiting a Shift Lead to supervise daily store operations and guide a team to deliver excellent customer service.

You'll manage shifts, support colleagues, and act as the go-to person for day‑to‑day queries. The role requires 18+ and prior team leadership in retail, with a focus on inclusive, proactive leadership and delivering for customers and the store.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service delivery and problem solving.

Responsibilities

• Lead store team to deliver great customer experience.
• Coordinate daily store operations and shift coverage.
• Coach colleagues and provide feedback to maintain service standards.
• Ensure effective communication across teams and shifts.

Skills

Team leadership

Customer service

Retail operations

Communication

Job description

Tesco Retail in Bathgate is recruiting a Shift Lead to supervise daily store operations and guide a team to deliver excellent customer service.

You'll manage shifts, support colleagues, and act as the go-to person for day‑to‑day queries. The role requires 18+ and prior team leadership in retail, with a focus on inclusive, proactive leadership and delivering for customers and the store.