Shift Leader — Flexible Hours, Inclusive Team & Growth

Tesco PLC; Winchester; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Holiday 20–22 days + personal day

Colleague Clubcard discount

Wellbeing services

Life cover + pension matching

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to oversee in-store operations and guide the team to deliver a welcoming customer experience. You will coordinate across departments, handle day-to-day queries, and lead in the manager's absence, ensuring service excellence.

The role emphasizes strong communication, leadership, and adaptability in a fast-paced retail environment, with a focus on inclusive teamwork and customer satisfaction.

Qualifications

• Experience in team lead or management role in fast-paced retail.
• Clear communicator able to keep team informed across shifts.
• Natural leader who motivates and delivers great service.

Responsibilities

• Lead the team to deliver a great in-store experience.
• Work across all store areas and assist colleagues with day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, provide feedback and role-model great service.

Skills

Team leadership

Retail management

Customer service

Job description

Tesco PLC is seeking a Shift Lead to oversee in-store operations and guide the team to deliver a welcoming customer experience. You will coordinate across departments, handle day-to-day queries, and lead in the manager's absence, ensuring service excellence.

The role emphasizes strong communication, leadership, and adaptability in a fast-paced retail environment, with a focus on inclusive teamwork and customer satisfaction.