Shift Leader: Flexible Hours & Inspiring Retail Team

Tesco PLC; Dartford; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20–22 days + bank

Flexible working

Colleague Clubcard 10% off

Wellbeing services

Pension with employer contributions

Cycle-to-work scheme

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to oversee daily store operations and lead a team in delivering an outstanding customer experience. You will be the go-to person for day-to-day queries, coordinating across store areas and guiding colleagues with a friendly, proactive approach.

The role requires strong leadership, a passion for service, and the ability to adapt quickly in a busy retail environment. Flexible hours and inclusive, supportive team culture are encouraged.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service orientation and problem-solving skills.
• Excellent communication and ability to motivate staff.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Be the go-to person for daily store operations and queries.
• Build inclusive, positive relationships to support colleagues.
• Take the lead in the store in the manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach teammates and give constructive feedback.

Skills

Team leadership

Customer service

Clear communicator

Adaptability

Job description

Tesco PLC is seeking a Shift Lead to oversee daily store operations and lead a team in delivering an outstanding customer experience. You will be the go-to person for day-to-day queries, coordinating across store areas and guiding colleagues with a friendly, proactive approach.

The role requires strong leadership, a passion for service, and the ability to adapt quickly in a busy retail environment. Flexible hours and inclusive, supportive team culture are encouraged.