Shift Leader: Flexible Hours & Team Leadership

Tesco Retail; Southampton; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco is hiring a Shift Lead to help deliver a great in-store experience. You will lead the team across all store areas, act as the go-to person for daily operational queries, and build positive, inclusive relationships that help colleagues perform at their best.

In this role you will confidently step in for the Store Manager when required, make balanced, flexible decisions, coach colleagues, and maintain high standards of service.

Qualifications

• Experience in a team lead or management position in fast-paced retail.
• Strong customer-service mindset and ability to coach others.
• Flexible to work evenings, weekends, and varying shifts.

Responsibilities

• Lead the team to deliver a great in-store experience across all areas.
• Be the go-to person for day-to-day operational queries and issues.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Step in for the Store Manager when required and make balanced decisions.
• Coach colleagues, give feedback and role-model excellent service.
• Stay curious and seek opportunities to serve customers and communities.

Skills

Retail leadership

Customer service

Team communication

Education

High school diploma or equivalent

Tools

POS systems

Job description

Tesco is hiring a Shift Lead to help deliver a great in-store experience. You will lead the team across all store areas, act as the go-to person for daily operational queries, and build positive, inclusive relationships that help colleagues perform at their best.

In this role you will confidently step in for the Store Manager when required, make balanced, flexible decisions, coach colleagues, and maintain high standards of service.