Shift Leader – Flexible Hours & Customer Experience

Tesco; Blunsdon St Andrew; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco store in the United Kingdom is seeking a proactive Shift Lead to help create a great in-store experience for customers. You’ll lead a small team, cover day-to-day operations, and act as the go-to person during the Manager’s absence.

You’ll collaborate across store areas, coach colleagues, and make practical decisions to meet customer needs. The role emphasises clear communication, inclusivity, and a commitment to serving customers, communities and the planet through everyday actions.

Qualifications

• Leadership experience in a fast-paced retail setting.
• Strong communication and team-building skills.
• Commitment to delivering great customer service.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Leadership

Team leadership

Communication

Retail experience

Job description

Tesco store in the United Kingdom is seeking a proactive Shift Lead to help create a great in-store experience for customers. You’ll lead a small team, cover day-to-day operations, and act as the go-to person during the Manager’s absence.

You’ll collaborate across store areas, coach colleagues, and make practical decisions to meet customer needs. The role emphasises clear communication, inclusivity, and a commitment to serving customers, communities and the planet through everyday actions.