Shift Leader - Flexible Hours, Great Benefits

Tesco; Amesbury; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days rising to 22

Staff discount 10%

Wellbeing support services

Life cover

Pension with employer contributions

Uniform provided

Job summary

Tesco is hiring a Shift Lead to guide our store team and ensure outstanding customer service. You will lead across all store areas, support colleagues, and model inclusive leadership while keeping operations running smoothly.

With a focus on delivering great service, you’ll drive daily improvements, communicate clearly, and act as a strong role model for the team in a fast-paced retail environment.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong service mindset with a focus on customer needs.
• Clear communicator who keeps the team well informed.
• Ability to motivate and inspire the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great customer experience in-store.
• Work across all store areas and support colleagues with day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• In the manager’s absence, confidently lead the store and make balanced decisions.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities, and the planet.

Skills

Team leadership

Customer service

Store operations

Communication

People management

Job description

Tesco is hiring a Shift Lead to guide our store team and ensure outstanding customer service. You will lead across all store areas, support colleagues, and model inclusive leadership while keeping operations running smoothly.

With a focus on delivering great service, you’ll drive daily improvements, communicate clearly, and act as a strong role model for the team in a fast-paced retail environment.