Retail Shift Leader - Flexible Hours & Great Benefits

Tesco; Caernarfon; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days + personal day

Flexible working from day one

10% Clubcard discount + pay-day boost

Wellbeing services

Life cover and pension

Benefits package including discounts,

Uniform provided

Job summary

Tesco is seeking a Shift Lead to manage in-store operations and lead a diverse team to deliver outstanding customer experiences. You will coordinate across store areas, support colleagues with daily queries, and uphold a culture of inclusivity and service excellence. The role emphasizes flexible leadership and proactive problem-solving.

The position offers flexible hours with guaranteed minimum weekly hours and a focus on team development and customer satisfaction.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong service mindset with a passion for meeting customers' needs.
• Clear communicator using diverse methods to keep the team informed.
• Natural leader who motivates the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Work across all areas of the store and support colleagues with day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to serve customers, communities and the planet a little better every day.

Skills

Leadership

Team management

Customer service

Clear communication

Relationship building

Job description

Tesco is seeking a Shift Lead to manage in-store operations and lead a diverse team to deliver outstanding customer experiences. You will coordinate across store areas, support colleagues with daily queries, and uphold a culture of inclusivity and service excellence. The role emphasizes flexible leadership and proactive problem-solving.

The position offers flexible hours with guaranteed minimum weekly hours and a focus on team development and customer satisfaction.