Shift Lead, Retail: Flexible Hours & Great Benefits

Tesco; Greenham; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague Clubcard discounts

Wellbeing services

Life cover & pension

Job summary

Tesco is hiring a Shift Lead to drive great in-store experiences and lead a diverse team. You’ll oversee daily operations, coach colleagues, and ensure excellent customer service across departments. The role offers flexible hours and a supportive, inclusive work environment.

The position requires leadership experience in fast-paced retail, strong communication, and a proactive approach to customer satisfaction. Tesco supports flexible working and offers a comprehensive benefits package.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all store areas and with colleagues as the go-to person for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to better serve customers and communities.

Skills

Team leadership

Customer service

Communication

People management

Job description

Tesco is hiring a Shift Lead to drive great in-store experiences and lead a diverse team. You’ll oversee daily operations, coach colleagues, and ensure excellent customer service across departments. The role offers flexible hours and a supportive, inclusive work environment.

The position requires leadership experience in fast-paced retail, strong communication, and a proactive approach to customer satisfaction. Tesco supports flexible working and offers a comprehensive benefits package.