Store Shift Leader - Flexible Hours & Benefits

Tesco; England; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days

Personal day

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with matching contributions

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco is seeking a Shift Lead to oversee store operations and lead a team to deliver exceptional customer experiences in a fast-paced retail environment. You will coordinate across departments, support colleagues, and model exemplary service.

This role includes shift leadership in the store manager's absence and promoting a positive, inclusive culture. You’ll be responsible for coaching staff, maintaining high standards, and adapting to changing store needs while prioritising customers,

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong service mindset and focus on customer needs.
• Clear communicator with diverse communication methods.
• Natural leader who motivates teams to deliver results.

Responsibilities

• Lead the team to deliver a great customer in-store experience.
• Work across all areas of the store and with colleagues on day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and role model great service.
• Stay curious and seek opportunities to serve customers and communities better.

Skills

Team leadership

Customer service

Communication

People development

Job description

Tesco is seeking a Shift Lead to oversee store operations and lead a team to deliver exceptional customer experiences in a fast-paced retail environment. You will coordinate across departments, support colleagues, and model exemplary service.

This role includes shift leadership in the store manager's absence and promoting a positive, inclusive culture. You’ll be responsible for coaching staff, maintaining high standards, and adapting to changing store needs while prioritising customers,