Store Shift Leader — Flexible Hours & Inclusive Team

Tesco; Cambridge; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to guide the store team and deliver an outstanding customer experience. You will supervise day-to-day operations, coordinate across store areas, and act as the store’s lead in the Manager’s absence.

The role emphasizes strong leadership, clear communication, and a passion for service in a busy retail environment. Applicants must be 18 or over and able to work flexible hours including weekends.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and people skills.
• Commitment to delivering great service.
• Ability to adapt to change.
• 18+ years old.

Responsibilities

• Lead the store team to deliver a great customer experience in-store.
• Collaborate across store areas and with colleagues on day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, provide feedback and model excellent service.
• Strive to serve customers, communities and the planet a little better every day.

Skills

Team leadership

Retail experience

Customer service

Communication

Job description

Tesco is seeking a Shift Lead to guide the store team and deliver an outstanding customer experience. You will supervise day-to-day operations, coordinate across store areas, and act as the store’s lead in the Manager’s absence.

The role emphasizes strong leadership, clear communication, and a passion for service in a busy retail environment. Applicants must be 18 or over and able to work flexible hours including weekends.