Shift Leader: Flexible Hours, Customer-First Store Lead

Tesco; Keynsham; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Colleague discount

Wellbeing services

Life cover

Pension with employer contributions

Cycle‑to‑work

Uniform provided

Job summary

Tesco Shift Lead position in the United Kingdom requires leading a store team during shifts and delivering exceptional customer service. You will supervise daily operations, coordinate with colleagues, and ensure a smooth in-store experience for customers.

You will be scheduling hours within available windows, with a minimum guaranteed weekly hours and flexibility to cover various shifts. You must be 18 or over to apply and be prepared to work across different days and times.

Qualifications

• Experience in a team lead or management role within a fast-paced retail environment.
• Strong service ethos and ability to deliver great customer experiences.
• Clear communication and ability to keep the team informed and engaged.
• Natural leader who motivates the team to achieve outstanding results.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across store areas and be the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships to support team performance.
• Confidently lead the store when the Manager is absent.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to improve service to customers and communities.

Skills

Team leadership

Retail management

Customer focus

Job description

Tesco Shift Lead position in the United Kingdom requires leading a store team during shifts and delivering exceptional customer service. You will supervise daily operations, coordinate with colleagues, and ensure a smooth in-store experience for customers.

You will be scheduling hours within available windows, with a minimum guaranteed weekly hours and flexibility to cover various shifts. You must be 18 or over to apply and be prepared to work across different days and times.