Shift Leader: Flexible Hours & Exceptional Customer Service

Tesco; Rhiwderin; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover and pension

Uniform provided

Job summary

Tesco Shift Lead in the United Kingdom is a frontline management role at our stores, focused on delivering a great customer experience through teamwork, flexible hours and reliable leadership.

You’ll lead the team, work across store areas, and coach colleagues while managing daily operations. The role offers minimum 16 hours per week, pay from £15.59 per hour (rising to £16.86 in some stores), and benefits. Apply to join an inclusive team that supports growth and stability.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service orientation and service standards.
• Clear communicator and capable of keeping teams informed.
• Ability to adapt to changing store priorities and busy periods.

Responsibilities

• Lead the team to deliver a great experience for customers in-store.
• Work across all areas of the store and with colleagues, be the go-to person for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities, and planet better every day.

Skills

Team leadership

Customer service

Communication

Adaptability

Retail experience

Job description

Tesco Shift Lead in the United Kingdom is a frontline management role at our stores, focused on delivering a great customer experience through teamwork, flexible hours and reliable leadership.

You’ll lead the team, work across store areas, and coach colleagues while managing daily operations. The role offers minimum 16 hours per week, pay from £15.59 per hour (rising to £16.86 in some stores), and benefits. Apply to join an inclusive team that supports growth and stability.