Shift Leader - Flexible Retail Team Lead

Tesco Retail; Leeds; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco Retail in the United Kingdom is seeking a Shift Lead to manage in-store operations, drive excellent customer service and lead a team across shifts. You will oversee daily tasks, support colleagues, and ensure a welcoming, efficient shopping experience for customers.

The role emphasizes strong leadership, clear communication, and flexibility in shift patterns. Minimum age of 18 and a commitment to delivering great service are required.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Proven ability to deliver great customer service.
• Strong communication and people skills.
• Ability to adapt to changing priorities and shift patterns.
• Demonstrated role model and coaching capabilities.

Responsibilities

• Lead store operations to deliver a positive customer experience.
• Coach and develop team members to perform at their best.
• Act as a go-to person for day-to-day operational queries.
• Communicate clearly with the team using multiple channels.
• Step in as acting manager when required and ensure smooth shifts.

Skills

Team leadership

Customer service

Clear communication

Flexibility

Job description

Tesco Retail in the United Kingdom is seeking a Shift Lead to manage in-store operations, drive excellent customer service and lead a team across shifts. You will oversee daily tasks, support colleagues, and ensure a welcoming, efficient shopping experience for customers.

The role emphasizes strong leadership, clear communication, and flexibility in shift patterns. Minimum age of 18 and a commitment to delivering great service are required.