Shift Leader: Inspire Teams, Elevate Customer Experience

Tesco Retail; Strood; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring a Shift Lead in the United Kingdom to support daily store operations and lead the team to deliver excellent customer service. You will drive smooth processes across departments and act as a confident leader in the Manager's absence.

The role requires strong leadership, clear communication, and a commitment to inclusivity and supporting colleagues. Flexible shifts with guaranteed hours and development opportunities are available.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service focus with a positive attitude.
• Clear communicator who informs and guides colleagues effectively.

Responsibilities

• Lead the store team to deliver a great customer experience in-store.
• Collaborate across departments and be the go-to person for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Step in to lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, provide feedback and model excellent service.
• Seek opportunities to serve customers, communities and the planet better daily.

Skills

Team leadership

Management experience

Customer service

Communication

Job description

Tesco is hiring a Shift Lead in the United Kingdom to support daily store operations and lead the team to deliver excellent customer service. You will drive smooth processes across departments and act as a confident leader in the Manager's absence.

The role requires strong leadership, clear communication, and a commitment to inclusivity and supporting colleagues. Flexible shifts with guaranteed hours and development opportunities are available.