Shift Leader (Days) — Lead a Customer-Focused Team

Tesco; Stranraer; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days + personal day

Flexible working from day one

Colleague Clubcard discount 10%

Wellbeing services

Life cover

Pension with 7.5% matching

Shares and cycle-to-work schemes

Uniform provided

Job summary

Tesco is hiring a Shift Lead in the United Kingdom. The role centres on leading in-store teams to deliver excellent customer service, manage day-to-day operations, and support colleagues. A strong focus on inclusivity, communication, and adaptability is essential to thrive in a fast-paced retail environment.

Shifts are scheduled with available hours, including a guaranteed minimum of 16 hours per week. The role requires being over 18 and readiness to work across various store areas to ensure a

Qualifications

• Experience in a team lead or management position in fast-paced retail.
• Strong communication skills and the ability to motivate a team.
• Ability to build an inclusive, customer-focused team environment.
• Proactive, adaptable and able to lead during the Manager’s absence.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Coordinate across departments and act as the go-to person for day-to-day operational queries.
• Foster positive, inclusive relationships and support colleagues’ development.
• Confidently lead the store in the Manager’s absence and make balanced decisions.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to serve customers and the local community.

Skills

Team leadership

Management experience

Communication

Customer service

Job description

Tesco is hiring a Shift Lead in the United Kingdom. The role centres on leading in-store teams to deliver excellent customer service, manage day-to-day operations, and support colleagues. A strong focus on inclusivity, communication, and adaptability is essential to thrive in a fast-paced retail environment.

Shifts are scheduled with available hours, including a guaranteed minimum of 16 hours per week. The role requires being over 18 and readiness to work across various store areas to ensure a