Shift Leader - Flexible Hours, In-Store Experience

Tesco PLC; Trafford; On-site; GBP 9,700 - 14,000; Full time

Benefits offered by this job

Holiday allowance

Flexible hours

Colleague discount

Wellbeing services

Pension with employer contributions

Cycle to work

Job summary

Tesco PLC is seeking a Shift Lead in the United Kingdom. You will lead the store team to deliver outstanding customer experiences, work across all areas of the store, and be the go-to person for day-to-day queries. This role focuses on driving service, inclusivity, and operational excellence.

Experience in retail leadership and a passion for great service are essential. Tesco values flexible working and a supportive team environment, with commitments to diversity and inclusion.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong service orientation and ability to meet customer needs.
• Clear communicator, able to keep the team informed.

Responsibilities

• Lead the store team to deliver great customer experiences.
• Coordinate across store departments and mentor colleagues.
• Foster inclusive relationships and support colleagues' development.
• Steer store operations in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach, give feedback, and model excellent service.
• Seek opportunities to serve customers, communities, and the planet.

Skills

Team Leadership

Customer Service

Retail Operations

Communication

Job description

Tesco PLC is seeking a Shift Lead in the United Kingdom. You will lead the store team to deliver outstanding customer experiences, work across all areas of the store, and be the go-to person for day-to-day queries. This role focuses on driving service, inclusivity, and operational excellence.

Experience in retail leadership and a passion for great service are essential. Tesco values flexible working and a supportive team environment, with commitments to diversity and inclusion.