Shift Leader: Elevate Service & Team Momentum

Greene King; London Borough of Ealing; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension contribution

Apprenticeship/Training opportunities

Discounts on brands - 33% for you

Job summary

Greene King is seeking a Team Leader in London to guide the team during shifts and ensure smooth operation. You will mentor staff, uphold safety standards, and deliver a warm, memorable experience for every customer visit in our community pubs.

Join Greene King to develop your leadership skills, benefit from apprenticeship-style development, and enjoy extensive staff discounts and wellbeing support as part of a supportive, people-focused employer.

Qualifications

• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts to keep things running smoothly.
• Ensure the bar is safe, legal, and clean, addressing issues quickly and safely.
• Model great service and ensure customers feel a warm welcome.
• Think on your feet and adapt to shift challenges.
• Maintain a positive can-do attitude and be a team player.
• Communicate in English to perform the role safely and follow allergen controls.

Skills

Team leadership

Customer service

Communication in English

Adaptability

Job description

Greene King is seeking a Team Leader in London to guide the team during shifts and ensure smooth operation. You will mentor staff, uphold safety standards, and deliver a warm, memorable experience for every customer visit in our community pubs.

Join Greene King to develop your leadership skills, benefit from apprenticeship-style development, and enjoy extensive staff discounts and wellbeing support as part of a supportive, people-focused employer.