Pub Team Leader – Service & Shift Mastery

Greene King; Olney; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Staff discounts on meals and drinks

Wagestream access

Employee assistance program

Family-friendly policies

Job summary

Greene King is seeking a Team Leader to guide a busy pub shift, ensuring the team have everything they need to run like clockwork.

You’ll uphold high service standards, support the management team, and respond quickly to issues, always putting customers first and modelling great hospitality.

Join a community-focused brand that rewards hard work with training, staff discounts, pension contributions, and wellbeing support as you help deliver memorable experiences.

Qualifications

• Excellent customer service and communication skills.
• Proven leadership experience in high-volume hospitality.
• Ability to manage a team during busy shifts.
• Knowledge of allergen controls and safety standards.

Responsibilities

• Lead and support the team to ensure smooth shift operations.
• Devise and enforce high service standards for customers.
• Coordinate tasks and delegate to staff during peak periods.
• Ensure bar area safety, cleanliness and compliance.

Skills

Customer service

Leadership

Team coordination

Communication

Problem solving

English proficiency

Job description

Greene King is seeking a Team Leader to guide a busy pub shift, ensuring the team have everything they need to run like clockwork.

You’ll uphold high service standards, support the management team, and respond quickly to issues, always putting customers first and modelling great hospitality.

Join a community-focused brand that rewards hard work with training, staff discounts, pension contributions, and wellbeing support as you help deliver memorable experiences.