Pub Shift Leader — Service Mastery & Team Support

Greene King; Camden Town; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension contribution

Employee discounts on brands

Free employee assistance program

Hotel/inn discounts

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader for one of its city pubs in London. You will lead the shift, ensure high service standards, and keep customers happy by providing a warm, welcoming experience.

You will deputise for management, coordinate the team during busy periods, and ensure the bar is safe, legal, and well presented. This role offers opportunities to develop within a well-known hospitality group.

Qualifications

• Lead by example to ensure shifts run smoothly.
• Deputise for management and resolve issues quickly.
• Organise and coordinate the team during busy periods.
• Ensure bar safety, legality, and cleanliness at all times.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues as they arise.
• Coordinate team during busy shifts to maintain smooth operation.
• Maintain bar safety and hygiene, addressing issues promptly.

Skills

Team leadership

Customer service

Shift coordination

Problem solving

Job description

Greene King is seeking a Team Leader for one of its city pubs in London. You will lead the shift, ensure high service standards, and keep customers happy by providing a warm, welcoming experience.

You will deputise for management, coordinate the team during busy periods, and ensure the bar is safe, legal, and well presented. This role offers opportunities to develop within a well-known hospitality group.