Shift Leader: Deliver Welcoming, Memorable Service

Greene King; Knowsley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career development

Staff discount 33%

Family discounts 15%

Employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

Greene King Inns and hotels discounts

Refer a friend – up to £1,500

Wagestream

Retail discounts

Job summary

Greene King is seeking a proactive Team Leader to ensure shifts run smoothly and customers receive a memorable, welcoming experience at our pubs. You’ll lead by example, coordinate staff during busy periods, and uphold high standards in service, safety, and ambience.

Join a team that values development, inclusive culture, and great employee benefits, with opportunities to progress across Greene King brands.

Qualifications

• A great eye for detail in service and standards.
• Ability to model excellent service and lead by example.
• Capability to think on your feet during busy shifts.
• Positive can-do attitude and strong team player.
• Sufficient spoken and written English to ensure safety and allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Coordinate the team during busy shifts to ensure smooth operation.
• Keep the bar safe, legal, clean, and quickly resolve issues.

Skills

Customer service

Team leadership

Problem solving

English proficiency

Job description

Greene King is seeking a proactive Team Leader to ensure shifts run smoothly and customers receive a memorable, welcoming experience at our pubs. You’ll lead by example, coordinate staff during busy periods, and uphold high standards in service, safety, and ambience.

Join a team that values development, inclusive culture, and great employee benefits, with opportunities to progress across Greene King brands.