Shift Leader: Customer Experience & Team Coach

Starbucks Grimsby - Europarc DT; Grimsby; On-site; GBP 21,000 - 28,000; Full time

Job summary

Starbucks Grimsby - Europarc DT is seeking a Store Team Leader to assist the store manager with daily operations during shifts. You will guide partners, delegate tasks and help create the Starbucks Experience for customers, while modelling Starbucks guiding principles.

You will play a key role in opening and closing duties, cash handling and delivering legendary service. Strong interpersonal skills, quick learning, and the ability to work as part of a team are essential to success.

Qualifications

• Experience delivering customer service in a retail or restaurant setting.
• Ability to direct and support team members during shifts.
• Excellent communication and interpersonal skills.
• Familiarity with retail store operations and cash handling.
• Proactive attitude and ability to work within a team environment.
• Commitment to Starbucks guiding principles and customer focus.
• Willingness to support opening and closing duties as needed.

Responsibilities

• Assist the store manager with store operations during scheduled shifts.
• Deploy partners and delegate tasks to maintain the Starbucks Experience.
• Model Starbucks guiding principles in daily actions and decisions.
• Maintain calm demeanor during peak periods to ensure standard operations.
• Provide coaching and feedback to partners to improve performance.
• Deliver legendary customer service and anticipate customer needs.
• Open and close duties are completed as assigned, including cash handling.
• Monitor partner morale and communicate changes to the store manager.
• Ensure health, safety and sanitation guidelines are followed during shifts.
• Foster a positive team environment and maintain attendance and punctuality.

Skills

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Ability to build relationships

Job description

Starbucks Grimsby - Europarc DT is seeking a Store Team Leader to assist the store manager with daily operations during shifts. You will guide partners, delegate tasks and help create the Starbucks Experience for customers, while modelling Starbucks guiding principles.

You will play a key role in opening and closing duties, cash handling and delivering legendary service. Strong interpersonal skills, quick learning, and the ability to work as part of a team are essential to success.