Shift Leader: Elevate Service & Team Performance

Kbeverage; Lincoln; On-site; GBP 14,000 - 18,000; Full time

Job summary

Starbucks in Lincoln is seeking a Store Support Partner to assist the store manager in executing store operations during scheduled shifts. You will deploy partners, delegate tasks, and help create the Starbucks Experience for customers while modeling Starbucks guiding principles.

You will maintain a calm demeanor during high volume, train new partners, coach, and ensure cash handling and safety protocols. This role emphasizes teamwork, customer service, and continuous improvement of the store's

Qualifications

• Direct the work of others on shift.
• Ability to learn quickly and adapt to store needs.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills and relationship-building.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume to keep store operating to standard.
• Anticipates customer and store needs and communicates with manager for shift responsiveness.
• Assists with new partner training and coaching as needed.
• Contributes to a positive team environment and communicates morale changes to the manager.
• Provides clear, timely coaching to partners on shift to ensure operational excellence.
• Delivers legendary customer service and connects with customers to discover needs.
• Develops positive relationships with the shift team and addresses motivation and concerns.
• Executes store operations during scheduled shifts and organizes opening/closing duties.
• Follows Starbucks policies for cash handling, safety and security during shifts.
• Follows cash management and cash register policies.
• Ensures delivery of legendary service during shifts and maintains attendance and punctuality.
• Provides quality beverages, whole bean, and food products while following health and sanitation guidelines.

Skills

Direct others

Effective communication

Customer service

Teamwork

Leadership

Retail knowledge

Job description

Starbucks in Lincoln is seeking a Store Support Partner to assist the store manager in executing store operations during scheduled shifts. You will deploy partners, delegate tasks, and help create the Starbucks Experience for customers while modeling Starbucks guiding principles.

You will maintain a calm demeanor during high volume, train new partners, coach, and ensure cash handling and safety protocols. This role emphasizes teamwork, customer service, and continuous improvement of the store's