Shift Lead — Customer Experience & Team Coach

Starbucks Grantham - Harlaxton Road DT; Grantham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Starbucks Grantham - Harlaxton Road DT is seeking a motivated team member to support store operations and deliver the Starbucks Experience during scheduled shifts. You will help delegate tasks, coach partners, and maintain cash handling and safety standards while upholding our guiding principles.

The role emphasizes customer service excellence, teamwork, and reliable attendance, contributing to a positive third place environment for customers and partners alike.

Qualifications

• Customer service experience in retail or restaurant environment (1 year).

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Delegate tasks to partners to maintain the Starbucks Experience for customers.
• Provide legendary customer service with a customer-first attitude.
• Open and close duties as assigned and ensure daily operations run smoothly.
• Follow cash handling, safety, and security procedures to protect partners.
• Maintain regular attendance and punctuality.

Skills

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Grantham - Harlaxton Road DT is seeking a motivated team member to support store operations and deliver the Starbucks Experience during scheduled shifts. You will help delegate tasks, coach partners, and maintain cash handling and safety standards while upholding our guiding principles.

The role emphasizes customer service excellence, teamwork, and reliable attendance, contributing to a positive third place environment for customers and partners alike.