Shift Lead – Customer Experience & Team Coach

Starbucks Grimsby - Europarc DT

England

On-site

GBP 12,000 - 18,000

Full time

3 days ago

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Job summary

Starbucks Grimsby - Europarc DT is seeking a team-oriented partner to assist the store manager in executing store operations during scheduled shifts. You will deploy partners, delegate tasks and help maintain the Starbucks Experience for our customers while modeling the company’s guiding principles.

The role focuses on delivering legendary service, coaching teammates, and ensuring smooth opening/closing and cash handling during shifts.

Qualifications

Customer service experience in a retail or restaurant environment.
Ability to direct the work of others and supervise shifts.
Strong communication and relationship-building abilities.

Responsibilities

Assists the store manager in executing store operations during scheduled shifts.
Deploys partners and delegates tasks to maintain the Starbucks Experience.
Models Starbucks guiding principles and maintains a calm demeanor during busy periods.
Promotes culture, values and mission of Starbucks for the shift team.
Communicates needs to the manager to ensure team response to customers’ cues.
Provides coaching and feedback to partners on shift to improve performance.
Delivers legendary customer service with a customer-comes-first attitude.
Develops positive relationships with the shift team and addresses morale.
Organises opening and closing duties and follows cash handling procedures.
Maintains attendance, punctuality and adherence to safety guidelines.