Shift Leader: Customer-Focused Retail Coach

One Stop Stores Ltd; Hull and East Yorkshire; On-site; GBP 12,000 - 17,000; Full time

Job summary

One Stop Stores Ltd is seeking a Shift Leader to join our team in a fast-paced retail environment. You will run duty shifts, coordinate a team, and ensure the store is clean, fully stocked and ready to exceed customer expectations.

You will focus on improving service through on-the-job coaching, hands-on store performance analysis, and a commitment to safety for customers and colleagues alike. The role emphasizes leadership, communication, and problem-solving on a daily basis.

Qualifications

• Clear communication and strong interpersonal skills are essential for daily customer interactions.
• A strong customer focus helps deliver a positive shopping experience.
• Good problem-solving abilities to resolve issues quickly on shift.
• Ability to work well with others and support the team.
• Attention to detail ensures accuracy in store presentation and stock.
• Adaptability to handle changing tasks and busy periods.
• Basic technical skills for POS and store systems.
• Effective time management to balance service and replenishment tasks.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Open/close the store and complete duty cover with safety in mind for all.
• Be the go-to person for colleagues in the absence of the Store Manager.
• Support the Store Manager in coordinating seasonal and community events.
• Ensure the store is clean, tidy, and well presented.
• Prioritise replenishment of products that matter to customers.
• Ensure POS and shelf labels reflect optimal presentation.
• Take action on overcharges and prevent recurrence.
• Manage queues to deliver a great shopping trip.
• Coordinate colleagues to meet daily priorities and breaks.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

One Stop Stores Ltd is seeking a Shift Leader to join our team in a fast-paced retail environment. You will run duty shifts, coordinate a team, and ensure the store is clean, fully stocked and ready to exceed customer expectations.

You will focus on improving service through on-the-job coaching, hands-on store performance analysis, and a commitment to safety for customers and colleagues alike. The role emphasizes leadership, communication, and problem-solving on a daily basis.