Shift Leader: Customer-First Store Operations Lead

Tesco; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

One Stop Stores Ltd in the United Kingdom is seeking a proactive Shift Leader to coordinate a store team and deliver the easiest shopping trip for customers in the community. The role covers opening and closing the store, duty cover, and making decisions that prioritise customers, colleagues and safety.

You will be the go‑to person for colleagues when the Store Manager is absent, support seasonal and charity events, keep the store clean and well presented, and ensure shelves and POS reflect the

Qualifications

• Experience coordinating a team and maintaining customer service standards.
• Ability to communicate clearly with colleagues and managers.
• Demonstrated commitment to health and safety practices.

Responsibilities

• Coordinate the store team to deliver a smooth customer experience.
• Open/close the store and provide duty cover while prioritising safety.
• Be the go-to person for colleagues in the absence of the Store Manager.
• Support events and maintain a welcoming atmosphere for the community.
• Keep the store clean, tidy and well presented with accurate POS labeling.
• Prioritise replenishment and manage stock to meet customer needs.
• Resolve customer queries and escalate issues to the Store Manager when needed.
• Communicate effectively to keep the team informed and engaged.

Job description

One Stop Stores Ltd in the United Kingdom is seeking a proactive Shift Leader to coordinate a store team and deliver the easiest shopping trip for customers in the community. The role covers opening and closing the store, duty cover, and making decisions that prioritise customers, colleagues and safety.

You will be the go‑to person for colleagues when the Store Manager is absent, support seasonal and charity events, keep the store clean and well presented, and ensure shelves and POS reflect the