Shift Leader: Customer Experience & Team Coach

Euro Garages; Worksop; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform –

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Recognition rewards and work annivers

Career progression opportunities and 1

Compassionate leave when it matters

Life Assurance

Guaranteed contracted hours

Job summary

Starbucks Worksop is seeking a Shift Supervisor to lead a fast-paced team, prepare beverages, maintain store standards, and ensure smooth daily operations alongside the Store Manager.

You’ll own shifts in the Manager’s absence, motivate colleagues, deliver outstanding service, and help keep products fresh and available for customers.

Flexible shifts with guaranteed hours and benefits including a beverage discount, wellbeing support, and ongoing training.

Qualifications

• Previous supervisory experience is preferred.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Leadership

Supervisory exp

Customer service

Job description

Starbucks Worksop is seeking a Shift Supervisor to lead a fast-paced team, prepare beverages, maintain store standards, and ensure smooth daily operations alongside the Store Manager.

You’ll own shifts in the Manager’s absence, motivate colleagues, deliver outstanding service, and help keep products fresh and available for customers.

Flexible shifts with guaranteed hours and benefits including a beverage discount, wellbeing support, and ongoing training.