Shift Supervisor: Lead Customer Experience

Starbucks Elsham A18/M180 Barnetby; Brigg; On-site; GBP 12,398,000 - 17,909,000; Full time

Job summary

Starbucks is seeking a shift associate to assist the store manager and lead the team during scheduled shifts. The role focuses on delivering the Starbucks Experience, guiding partners, and maintaining store operations.

The ideal candidate demonstrates customer service excellence in retail or food service, strong communication and teamwork, and the ability to coach others to uphold brand standards.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others with clear guidance.
• Effective oral communication skills for diverse customers.
• Strong interpersonal skills and teamwork ability.

Responsibilities

• Assist the store manager during scheduled shifts and deploy partners.
• Deliver legendary customer service and respond to customer needs.
• Support opening and closing duties and cash handling procedures.
• Coach and develop partners to maintain Starbucks standards.
• Promote a positive team environment and adherence to policies.

Skills

Direct the work

Learn quickly

Oral communication

Retail environment

Interpersonal skills

Team player

Relationship building

Job description

Starbucks is seeking a shift associate to assist the store manager and lead the team during scheduled shifts. The role focuses on delivering the Starbucks Experience, guiding partners, and maintaining store operations.

The ideal candidate demonstrates customer service excellence in retail or food service, strong communication and teamwork, and the ability to coach others to uphold brand standards.