Shift Lead: Team Coach for Smooth Café Ops

Starbucks Ipswich – West End Road Drive Th; Ipswich; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Tips

Discounts

Benefits (eligibility)

Job summary

Starbucks Ipswich – West End Road Drive Th is hiring a Shift Supervisor to support store operations, mentor baristas, and uphold Starbucks standards. You'll lead by example on busy shifts, ensure excellent customer service, and maintain a welcoming cafe environment.

The role covers opening/closing, inventory, cash handling, safety and compliance, and coaching teammates. Flexible availability including mornings, evenings, weekends, and holidays is preferred.

Qualifications

• Previous retail, customer service, or food service experience preferred.
• Strong leadership to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task in a fast-paced environment.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
• Maintain a clean, organized, and inviting café environment.
• Model Starbucks’ mission and values to create a welcoming atmosphere for customers and partners.
• Open and/or close the store following Starbucks’ standards and procedures.
• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
• Manage cash handling processes, including till counts, safe deposits, and register accuracy.
• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.
• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.
• Provide real-time coaching and feedback to baristas to support performance and growth.
• Foster a positive team culture built on respect, collaboration, and communication.
• Lead shift briefings to communicate daily goals, priorities, promotions, and updates.
• Uphold safety and sanitation guidelines and ensure compliance with policies and regulations.

Skills

Leadership

Customer service

Cash handling

Multi-tasking

Communication

Flexibility

Job description

Starbucks Ipswich – West End Road Drive Th is hiring a Shift Supervisor to support store operations, mentor baristas, and uphold Starbucks standards. You'll lead by example on busy shifts, ensure excellent customer service, and maintain a welcoming cafe environment.

The role covers opening/closing, inventory, cash handling, safety and compliance, and coaching teammates. Flexible availability including mornings, evenings, weekends, and holidays is preferred.