Shift Supervisor - Customer Experience Leader

Starbucks Grimsby - Europarc DT; England; On-site; GBP 19,000 - 23,000; Full time

Job summary

Starbucks Grimsby - Europarc DT is seeking a dedicated associate to help manage store operations during shifts. You will delegate tasks to partners, coach team members, and ensure the Starbucks Experience for customers.

The role requires modeling our guiding principles and staying calm during busy periods. The ideal candidate has strong customer service skills, 1 year of experience in retail or hospitality, and the ability to work collaboratively within a team while adhering to cash handling and

Qualifications

• Experience directing a shift or small team in retail or food service.
• Strong customer service orientation with ability to handle busy periods.
• Good communication and interpersonal skills.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Delegate tasks to partners to maintain Starbucks Experience.
• Contribute to opening and closing duties and cash handling compliance.
• Provide coaching and feedback to partners to improve performance.
• Maintain attendance, punctuality and exemplary customer service.

Skills

Direct supervision

Customer service

Communication skills

Retail environment knowledge

Team collaboration

Tools

POS system

Job description

Starbucks Grimsby - Europarc DT is seeking a dedicated associate to help manage store operations during shifts. You will delegate tasks to partners, coach team members, and ensure the Starbucks Experience for customers.

The role requires modeling our guiding principles and staying calm during busy periods. The ideal candidate has strong customer service skills, 1 year of experience in retail or hospitality, and the ability to work collaboratively within a team while adhering to cash handling and