Shift Lead: Customer Experience & Store Ops

Starbucks Thetford-Sainsbury's; King's Lynn; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Competitive pay and tips

Partner discounts

Benefits (eligibility)

Job summary

Starbucks Thetford-Sainsbury's in King's Lynn is seeking a Shift Supervisor to support store operations and lead baristas during shifts. You will work with the Store Manager and Assistant Manager to maintain a customer-focused environment and ensure high-quality beverage and food preparation.

Responsibilities include opening/closing the store, managing shift tasks, coaching partners, handling till operations, and maintaining inventory.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and remain calm in fast-paced, high-pressure environments.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
• Maintain a clean, organized, and inviting café environment.
• Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.
• Open and/or close the store following Starbucks’ operational standards and procedures.
• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
• Manage cash handling processes, including till counts, safe deposits, and register accuracy.
• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.
• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.

Skills

Retail experience

Customer service

Food service

Leadership

Communication

Problem-solving

Multi-tasking

Cash handling

Math skills

Flexible schedule

Job description

Starbucks Thetford-Sainsbury's in King's Lynn is seeking a Shift Supervisor to support store operations and lead baristas during shifts. You will work with the Store Manager and Assistant Manager to maintain a customer-focused environment and ensure high-quality beverage and food preparation.

Responsibilities include opening/closing the store, managing shift tasks, coaching partners, handling till operations, and maintaining inventory.