Shift Leader — Customer-Driven Store Operations

Asda; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket retailer seeks a Duty Manager for their store in Northampton. In this key role, you will support the store operations, lead the team, and ensure an excellent shopping experience for customers. Ideal candidates will have supervisory experience in a retail or hospitality environment, possess strong leadership and problem-solving skills, and be flexible in working various shifts. The position offers competitive salary, benefits, and a discount scheme.

Benefits

Colleague discount

Discretionary company bonus scheme

Access to enhanced electric car scheme

Free eye test

Discounted rates on services

Company pension

24/7 virtual GP

Parental leave policies

Qualifications

• Experience in a supervisory role in a fast-paced retail or hospitality environment.
• Confidence in handling customer queries and team challenges.
• Proactive approach to problem-solving and continuous improvement.
• Flexibility to work shifts including evenings and weekends.

Responsibilities

• Ensure teams are supported and operations run smoothly.
• Resolve issues and motivate team members.
• Monitor KPIs and boost sales results.

Skills

Customer‑first mindset

Operational know‑how

Leadership skills

Problem solver

Team player

Adaptable and resilient

Drive performance

Job description

A leading supermarket retailer seeks a Duty Manager for their store in Northampton. In this key role, you will support the store operations, lead the team, and ensure an excellent shopping experience for customers. Ideal candidates will have supervisory experience in a retail or hospitality environment, possess strong leadership and problem-solving skills, and be flexible in working various shifts. The position offers competitive salary, benefits, and a discount scheme.