Shift Leader: Craft Coffee, Lead a Team, Free Drinks

Caffè Nero; Manchester; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Unlimited free drinks

Up to 75% off food & drinks

50% off on shift off

Refer a Friend up to £750

Nero 90 incentive

Job summary

Caffè Nero in Manchester is seeking a Shift Leader to oversee store operations, lead the team by example, and ensure top‑notch customer service. Training is provided, with opportunities for personal and professional growth within a supportive team environment.

You'll enjoy unlimited free handmade drinks and up to 75% off food and packaged drinks on shift, plus discounts when off shift, plus refer-a-friend incentives. A dynamic, customer‑facing role awaits with ongoing development.

Qualifications

• Experience as Supervisor or Team Leader preferred, but not required.

Responsibilities

• Lead the shift and guide the team by example.
• Provide great service in-store and via deliveries, creating a personalised experience for customers.
• Ensure the store back‑of‑house areas are clean, safe and ready for service.
• Maintain high standards of cleanliness and operational excellence.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

Caffè Nero in Manchester is seeking a Shift Leader to oversee store operations, lead the team by example, and ensure top‑notch customer service. Training is provided, with opportunities for personal and professional growth within a supportive team environment.

You'll enjoy unlimited free handmade drinks and up to 75% off food and packaged drinks on shift, plus discounts when off shift, plus refer-a-friend incentives. A dynamic, customer‑facing role awaits with ongoing development.