Shift Leader: Master Coffee & Personal Service

Caffe Nero; Louth; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Unlimited free handmade drinks

Up to 75% off food and packaged drinks

50% off handmade drinks when off shift

Refer A Friend up to £750

Benefits platform with discounts

Nero 90 incentive (+15p/hr if CS score

Job summary

At Caffè Nero, Shift Leaders help ensure smooth store operations with a focus on great service and team support. You’ll lead by example, craft excellent drinks, and tailor each order to the customer’s preferences, while keeping the store clean and safe for guests.

We offer strong training, opportunities to develop professionally, and generous staff discounts on drinks and food. If you love interacting with customers and working in a friendly team, this could be the perfect role for you.

Qualifications

• To become a Shift Leader, ideally you will have some experience as a Supervisor or Team Leader.
• If you haven't got that, we'd still love to hear from you.

Responsibilities

• Shift in charge, leading the team by example.
• Make fantastic coffee and seasonal drinks for every order.
• From bean to cup, tailor each coffee to customer preferences.
• Provide great service in-store and via deliveries with personalised care.
• Keep front-of-house and back-of-house areas safe, clean and well organised.
• Take pride in your work and strive for excellence.
• Enjoy customer interaction and support teamwork.

Skills

Team leadership

Customer interaction

Positive attitude

Job description

At Caffè Nero, Shift Leaders help ensure smooth store operations with a focus on great service and team support. You’ll lead by example, craft excellent drinks, and tailor each order to the customer’s preferences, while keeping the store clean and safe for guests.

We offer strong training, opportunities to develop professionally, and generous staff discounts on drinks and food. If you love interacting with customers and working in a friendly team, this could be the perfect role for you.