Shift Leader: Craft Coffee, Lead a Friendly Team

Caffe Nero; Park Central; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Unlimited free drinks

Up to 75% off food on shift

50% off drinks off shift

Refer a Friend bonus (£750)

Job summary

Caffè Nero in the United Kingdom is seeking a Shift Leader to support smooth store operations and mentor the team to deliver exceptional service. You’ll lead the shift, brew great coffee and seasonal drinks, and ensure every customer experiences personalised service.

Role emphasizes customer interaction, teamwork, and a positive attitude. Training is provided; prior supervisor experience is welcome but not required, with opportunities to grow within the business.

Qualifications

• Experience as a supervisor or team leader is preferred.
• Strong people skills and ability to lead by example.
• Comfort with fast-paced service and delivering friendly, personalised experiences.

Responsibilities

• Lead the shift, guiding the team and ensuring excellent service.
• Prepare and serve coffee, matcha and seasonal drinks to order.
• Deliver high standard service in-store and for deliveries.
• Keep customer areas and back-of-house clean and safe at all times.

Skills

Customer service

Team leadership

Excellent communication

Job description

Caffè Nero in the United Kingdom is seeking a Shift Leader to support smooth store operations and mentor the team to deliver exceptional service. You’ll lead the shift, brew great coffee and seasonal drinks, and ensure every customer experiences personalised service.

Role emphasizes customer interaction, teamwork, and a positive attitude. Training is provided; prior supervisor experience is welcome but not required, with opportunities to grow within the business.