Shift Leader - Free Drinks, Growth & Customer-Centric Lead

Caffè Nero; Epping Forest; Sur place; GBP 18 000 - 19 000; Plein temps

Avantages offerts par ce poste

Unlimited free handmade drinks

Up to 75% off food and packaged drinks

50% off handmade drinks off shift

40% off everything off shift

Refer a Friend up to £750

Nero 90 incentive

Benefits platform with discounts

Résumé du poste

Caffè Nero in the United Kingdom is seeking Shift Leaders to supervise store operations, lead their team by example and ensure excellent service. You’ll be responsible for delivering great coffee, handling deliveries where needed, and creating a personalised experience for each customer.

No prior coffee experience is required as full training is provided, with clear opportunities to grow professionally and personally within the business.

Qualifications

• Experience as Supervisor or Team Leader preferred but not required.
• Excellent customer service and communication skills.
• Able to lead by example and ensure safe, clean store operations.

Responsabilités

• Lead the shift, guiding the team by example.
• Provide great service in-store and via deliveries, offering a personalised experience.
• Keep customer and back-of-house areas safe, clean and organized for service.
• Strive for excellence in all duties.

Connaissances

Leadership

Customer service

Team supervision

Description du poste

Caffè Nero in the United Kingdom is seeking Shift Leaders to supervise store operations, lead their team by example and ensure excellent service. You’ll be responsible for delivering great coffee, handling deliveries where needed, and creating a personalised experience for each customer.

No prior coffee experience is required as full training is provided, with clear opportunities to grow professionally and personally within the business.