Shift Leader: Lead a Barista Team & Craft Coffee

Caffè Nero; Cambridge; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Unlimited free handmade drinks

Up to 75% off food and packaged drinks

50% off handmade drinks off shift

Refer A Friend up to £750

Benefits platform with discounts

Nero 90 bonus potential

Job summary

At Caffè Nero, our people make us different. Shift Leaders support store operations, provide fantastic service and help their team grow. They lead the shift, craft great coffee, and ensure a personalised experience for every customer.

Ideal candidates may have supervisor experience; training is provided, and there are clear opportunities to develop both personally and professionally. Generous staff perks and career progression await in our stores.

Qualifications

• Experience as Supervisor or Team Leader preferred.
• Strong customer service and communication skills.
• Ability to lead a team and manage shift during busy periods.

Responsibilities

• Lead the shift and coach the team to deliver great service.
• Prepare drinks and ensure quality from bean to cup.
• Provide excellent service in-store and for deliveries.
• Keep the shop floor and back-of-house areas clean and safe.
• Strive for continuous improvement and high standards.

Skills

Team leadership

Customer service

Communication

Job description

At Caffè Nero, our people make us different. Shift Leaders support store operations, provide fantastic service and help their team grow. They lead the shift, craft great coffee, and ensure a personalised experience for every customer.

Ideal candidates may have supervisor experience; training is provided, and there are clear opportunities to develop both personally and professionally. Generous staff perks and career progression await in our stores.