Shift Leader: Lead Coffee & Create Brilliant Service

Caffè Nero; Epsom; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Free drinks on shift

Discounts on food & drinks

Refer a Friend scheme

Benefits platform

Nero 90 incentive

Job summary

Caffè Nero is hiring a Shift Leader in the UK. You will lead the shift, coach the team, and ensure excellent service from order to delivery. The role focuses on coffee and drinks quality, customer experience, and maintaining a clean, safe store environment.

Training is provided with opportunities to grow professionally. Benefits include generous staff discounts and a supportive, friendly team culture at each store location.

Qualifications

• Experience as a Supervisor or Team Leader is ideal, but all backgrounds are welcome.
• Brilliant customer service and energy to engage with customers.
• Willingness to learn and grow within a supportive team.

Responsibilities

• Lead store shift and guide the team by example.
• Make high-quality coffee and drinks to order.
• Provide excellent service in-store and for deliveries.
• Keep front-of-house and back-of-house areas clean, safe and organized.
• Strive for excellence in all duties.

Skills

Supervisor experience

Team leadership

Customer service

Job description

Caffè Nero is hiring a Shift Leader in the UK. You will lead the shift, coach the team, and ensure excellent service from order to delivery. The role focuses on coffee and drinks quality, customer experience, and maintaining a clean, safe store environment.

Training is provided with opportunities to grow professionally. Benefits include generous staff discounts and a supportive, friendly team culture at each store location.