Shift Leader: Lead Craft Coffee & Personalized Service

Caffe Nero; Kilsby; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Unlimited free handmade drinks and up 

Up to 75% off food and packaged drinks

50% off handmade drinks on shift

40% off everything else off shift

Recommend A Friend Scheme (up to £750)

Nero 90 incentive (extra 15p/hr if CS)

Job summary

Caffè Nero seeks a Shift Leader to guide the store shift, lead the team by example, and ensure every drink is prepared to perfection. You will oversee service, support deliveries, and maintain a clean, safe environment for customers and staff.

Ideal candidates have some supervisory experience, a positive attitude, and a passion for excellent customer service. Starter rate in this location is £12.76/hour, with increases over time. Join us and grow with our friendly team.

Qualifications

• Positive attitude and teamwork are valued.
• Ideally you will have some experience as a Supervisor or Team Leader.
• If you haven't got that, we'd still love to hear from you.

Responsibilities

• Lead the shift and coach the team by example.
• Make fantastic coffee, matcha and seasonal drinks to order.
• Provide great service in-store and for deliveries with our 1-2-1 service style.
• Keep the customer and back-of-house areas safe, clean and ready for service.

Skills

Customer service

Team leadership

Communication

POS system

Tools

POS system

Job description

Caffè Nero seeks a Shift Leader to guide the store shift, lead the team by example, and ensure every drink is prepared to perfection. You will oversee service, support deliveries, and maintain a clean, safe environment for customers and staff.

Ideal candidates have some supervisory experience, a positive attitude, and a passion for excellent customer service. Starter rate in this location is £12.76/hour, with increases over time. Join us and grow with our friendly team.