Shift Leader: Lead a Friendly Café Team & Great Coffee

Caffe Nero; Leicester; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Unlimited drinks on shift

Up to 75% off food & packaged drinks

50% off drinks off shift

Refer a Friend up to £750

Benefits platform and rewards

Job summary

Caffè Nero in Leicester is hiring Shift Leaders to oversee daily store operations, lead the team by example, and ensure a consistently high level of service. You will train, motivate and support staff while delivering excellent customer experiences with our signature drinks.

No coffee experience is required initially; full training is provided and opportunities for personal and professional growth are highlighted, with great staff benefits and a strong team culture.

Qualifications

• Experience as Supervisor or Team Leader preferred.
• Excellent customer service skills required.
• Willingness to learn and grow with the team.

Responsibilities

• Lead the shift and coach the team to deliver great service.
• Prepare and serve drinks to standard, including seasonal and specialty options.
• Maintain clean, safe back-of-house and customer areas at all times.
• Deliver personalised service and manage deliveries as needed.
• Represent Caffè Nero with a positive attitude and high energy.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Caffè Nero in Leicester is hiring Shift Leaders to oversee daily store operations, lead the team by example, and ensure a consistently high level of service. You will train, motivate and support staff while delivering excellent customer experiences with our signature drinks.

No coffee experience is required initially; full training is provided and opportunities for personal and professional growth are highlighted, with great staff benefits and a strong team culture.