Shift Leader - Bar & Guest Experience

Greene King; Ellesmere Port; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff discounts

Pension contribution

Wagestream

Employee assistance program

Refer-a-friend bonus

Hotel/Inn discounts

Maternity/paternity policies

Menopause friendly

Training and career development

Retail discounts

Job summary

Greene King’s Flaming Grill is seeking a Team Leader to inspire the team and keep shifts running smoothly. You’ll oversee service, maintain high standards, and ensure customers leave happy and refreshed.

You’ll deputise for management on busy shifts, organise the team, keep the bar safe and compliant, and model excellent service with a warm welcome for every guest. You’ll enjoy pension contributions, generous staff discounts, Wagestream access, and development across Greene King brands as part

Qualifications

• Excellent customer service skills and a passion for hospitality.
• Proven leadership ability with experience guiding a team on fast-paced shifts.
• Ability to think on your feet and manage multiple tasks under pressure.
• Strong focus on safety, legality, and cleanliness of the bar environment.
• Clear English communication, both spoken and written.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues during their absence.
• Organise and coordinate the team during busy shifts to ensure smooth service.
• Maintain a safe, legal, and clean bar environment and address issues quickly.

Skills

Customer service

Leadership

Shift coordination

Safety compliance

Allergen controls

Job description

Greene King’s Flaming Grill is seeking a Team Leader to inspire the team and keep shifts running smoothly. You’ll oversee service, maintain high standards, and ensure customers leave happy and refreshed.

You’ll deputise for management on busy shifts, organise the team, keep the bar safe and compliant, and model excellent service with a warm welcome for every guest. You’ll enjoy pension contributions, generous staff discounts, Wagestream access, and development across Greene King brands as part