Shift Lead & Customer Experience Champion

Greene King; Heswall; Vor Ort; GBP 21.000 - 31.000; Vollzeit

Benefits dieser Stelle

Career development training

Employee discounts

Employee assistance program

Maternity/Paternity policies

Menopause Friendly Employer

Greene King Inns and hotels discount

Refer a friend incentive

Wagestream

Retail discounts

Zusammenfassung

Greene King’s Flaming Grill in Heswall is seeking a proactive Team Leader to guide a busy pub shift. You’ll ensure the team has what they need to run smoothly, maintain high standards, and keep customers happy.

As a Team Leader, you’ll motivate staff, resolve issues in absence of management, and sustain a safe, friendly environment while delivering a memorable guest experience. A strong command of English and team spirit are essential.

Qualifikationen

• Customer service excellence and the ability to deliver memorable guest experiences.
• Strong teamwork and leadership skills to coordinate a busy shift.
• Attention to detail to maintain standards and safety.
• Excellent communication in English, both spoken and written.

Aufgaben

• Lead a pub team during shifts, ensuring smooth operations.
• Provide a high standard of service and customer satisfaction.
• Deputise for management and resolve issues promptly.
• Keep bar area safe, clean, and compliant with health and safety.

Kenntnisse

English proficiency

Jobbeschreibung

Greene King’s Flaming Grill in Heswall is seeking a proactive Team Leader to guide a busy pub shift. You’ll ensure the team has what they need to run smoothly, maintain high standards, and keep customers happy.

As a Team Leader, you’ll motivate staff, resolve issues in absence of management, and sustain a safe, friendly environment while delivering a memorable guest experience. A strong command of English and team spirit are essential.