Shift Leader — Bar Service & Team Excellence

MOBOLISE; Cardiff; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Career development

Brand discounts

Employee assistance program

Maternity/paternity policies

Wagestream access

Refer a friend bonus

Pension contributions

Job summary

Greene King is seeking a Team Leader to drive excellent service in a busy pub. You’ll lead by example, ensuring shifts run smoothly and upholding high standards to keep customers happy.

You’ll deputise for management, organise the team during busy periods, maintain safety and compliance, and be a positive role model for hospitality excellence.

We offer a competitive salary, pension contributions and a range of benefits to support your career and wellbeing.

Qualifications

• Provide customers with a heartfelt and memorable experience each time they visit.
• Deputise for the management team and resolve issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Problem solving

Communication

English proficiency

Job description

Greene King is seeking a Team Leader to drive excellent service in a busy pub. You’ll lead by example, ensuring shifts run smoothly and upholding high standards to keep customers happy.

You’ll deputise for management, organise the team during busy periods, maintain safety and compliance, and be a positive role model for hospitality excellence.

We offer a competitive salary, pension contributions and a range of benefits to support your career and wellbeing.