Shift Leader

Foot Locker; West Yorkshire; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay £10–£14.12 per hour

28 days holiday plus 1 extra day per 5

Associate discount 30–50%

WellHub wellbeing options

Employee Assistance Program - Retail

Company Sick Pay

Head Office Internships

Ambassador Programme

Development opportunities

Job summary

Foot Locker Leeds is seeking a store supervisor with a passion for sneakers and activewear to drive exceptional customer experiences and sales. You will lead the team, teach best practices, and uphold store standards while partnering with management to achieve targets.

The role requires retail supervisory experience, flexibility for nights and weekends, and a keen eye for product knowledge and trends. Join a team that values guest satisfaction, visual merchandising, and a positive work

Qualifications

• At least 2 years of retail experience.
• At least 1 year of retail supervisor experience.
• Confident engaging customers to deliver elevated experience.
• Motivated to achieve great results from interacting with customers and athletic products.
• Initiates completion of tasks without supervision.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Inspire and motivate your team to drive sales and deliver excellent customer service.
• Ensure high levels of customer satisfaction by being knowledgeable about products and collaborating with colleagues.
• Deliver sales, customer experience, merchandising, visual and operational expectations.
• Maintain personal and team productivity goals.
• Uphold quality and productivity of every store aspect.
• Act as a partner between customers, sales associates, and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Maintain awareness of current or upcoming product trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Retail supervision

Customer engagement

Task ownership

Availability (nights/weekends)

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 2 year's of retail experience
• At least 1 year of retail supervisor experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address 133, 135 And 137 Briggate City Leeds (West Yorkshire) State/Province UK Postal Code LS1--6BR