CX Team Member

Foot Locker; Manchester; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly wages £10–£14.12

28 days holiday

Associate discounts

Wellbeing programs

Employee assistance

Sick pay

Training opportunities

Development opportunities

Job summary

Foot Locker in Manchester is seeking a friendly Sales Associate to help customers explore athletic sneakers and apparel and deliver an outstanding in-store experience. You will join a team, work toward personal and productivity goals, and grow product knowledge on the shop floor.

Nice to have flexible availability including nights, weekends, and holidays, with a supportive benefits package and opportunities for development.

Qualifications

• Experience engaging customers to deliver an elevated in-store experience.
• Ability to work as part of a team and meet personal/productivity goals.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Ensure high levels of customer satisfaction by knowing products and assisting customers.
• Deliver sales and exceptional in-store experience.
• Maintain personal and team productivity goals.
• Ask open-ended questions to assess customer needs and recommend products.
• Stay up-to-date on products and trends.

Skills

Customer engagement

Teamwork

Flexible availability

Sales oriented

Product knowledge

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

The Arndale Centre

City

Manchester

State/Province

UK

Postal Code

M4---3AB