Shift Leader

Foot Locker; Birmingham; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay £10–£14.12

28 days holiday

Staff discount 30–50%

Wellbeing options

Employee Assistance Program

Sick Pay scheme

Head Office Internships

Ambassador Programme

Development Opportunities

Job summary

Foot Locker in the UK seeks an in-store leader to drive sales and deliver an elevated customer experience. You will lead a team, mentor staff, and step in for Store Manager when needed.

Responsibilities include motivating the team, delivering product knowledge, achieving personal and store productivity goals, and maintaining high standards of service. Flexibility for nights, weekends, and holidays is required, with a passion for athletic sneakers and apparel.

Qualifications

• 2+ years of retail experience.
• 1+ year of supervisor experience.
• Confident engaging customers and delivering elevated service.
• Motivated by interacting with athletic products and achieving results.
• Willing to work nights, weekends and holidays.

Responsibilities

• Inspire and motivate the team to drive sales and deliver exceptional customer service.
• Ensure high levels of customer satisfaction by being knowledgeable on products and collaborating with colleagues.
• Deliver sales, customer experience, merchandising, visual, and operational standards.
• Maintain personal and team productivity goals and store quality.
• Act as a partner between customers, sales staff, and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Maintain awareness of current or upcoming products and trends.
• Foster a positive and inclusive work environment.

Skills

Retail experience

Supervisor experience

Customer engagement

Sales focus

Flexibility

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 2 year's of retail experience
• At least 1 year of supervisor experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub – Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

The Telford Centre
City
Telford (Birmingham)
State/Province
UK
Postal Code
TF3--4BL