CX Team Member

Foot Locker; Lewisham; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Hourly pay from £10.00 to £14.12 per"

28 days holiday + 1 extra day/year (5y

Associate discount 30-50%

WellHub wellbeing options

Employee Assistance Program - Retail

Company Sick Pay

Head Office Internships

Ambassador Programme

Development Opportunities

Job summary

Foot Locker in Lewisham, London, is seeking a passionate retail associate to talk with customers about athletic sneakers and apparel and to deliver a friendly in-store experience. You’ll work as part of a team, learn product trends, and aim to meet personal and productivity goals.

Responsibilities include providing sales, outstanding customer service, and maintaining product knowledge while contributing to a positive work environment. The role offers opportunities for development and perks.

Qualifications

• 0–3 years retail experience
• Confident engaging customers to deliver an elevated experience
• Flexible availability including nights, weekends, and holidays
• Initiates completion of tasks with minimal supervision

Responsibilities

• Provide knowledgeable product information and deliver excellent sales service with co-workers
• Meet sales and operational expectations through great customer interactions
• Maintain and work toward personal and productivity goals
• Ask open-ended questions to assess customer needs and fit products

Skills

Customer engagement

Product knowledge

Team collaboration

Flexible availability

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience


• Confident and comfortable engaging customers to deliver an elevated experience


• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products


• Initiates completion of tasks or activities without necessary supervision


• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service


• Delivering sales, outstanding customer experience, and operational expectations


• Maintaining personal and productivity goals


• Connects with every customer by asking open-ended questions to assess needs


• Ability to learn and share expertise of products and trends to fit customer’s needs


• Maintains an awareness of all product knowledge, and current or upcoming product / trends


• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour


• 28 days holiday - plus an extra day per year for the first 5 years!


• Associate discount of between 30 - 50%


• WellHub - Daily Wellbeing options for Employees


• Employee Assistance Program - Retail Trust


• Company Sick Pay scheme


• Head Office Internships


• Striper Ambassador Programme


• Development Opportunities

Address

Riverdale Centre

City

Lewisham, London

State/Province

UK

Postal Code

SE13-7EP