CX Team Member

Foot Locker; West Yorkshire; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay £10-£14.12 per hour

28 days holiday including extra day

Employee discount 30-50%

Wellbeing program

Employee Assistance Program

Sick pay

Head Office internships

Ambassador programme

Development opportunities

Job summary

Foot Locker in Leeds (West Yorkshire) is seeking a Retail Sales Associate to deliver an excellent in-store experience. You will engage customers about athletic sneakers and apparel, and work as part of a team to achieve personal and store productivity goals.

Responsibilities include ensuring high levels of customer satisfaction, delivering sales, and staying knowledgeable on product trends. The role requires adapting to customers' needs and working flexible hours, including nights and weekends.

Qualifications

• 0-3 year of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results through enthusiasm for interacting with customers and athletic products.
• Initiates completion of tasks without supervision.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Ensure high levels of customer satisfaction by being knowledgeable on all products and collaborating with co-workers.
• Deliver sales, outstanding customer experience, and meet operational expectations.
• Maintain personal and productivity goals.
• Connect with every customer by asking open-ended questions to assess needs.
• Learn and share product knowledge and trends to fit customer needs.
• Maintain awareness of all product knowledge and current trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Customer engagement

Sales orientation

Adaptability

Flexible availability

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address
133, 135 And 137 Briggate
City
Leeds (West Yorkshire)
State/Province
UK
Postal Code
LS1--6BR